BibTeX record conf/pakm/HinselmannSPCK04

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@inproceedings{DBLP:conf/pakm/HinselmannSPCK04,
  author    = {Thomas Hinselmann and
               Alexander V. Smirnov and
               Mikhail Pashkin and
               Nikolai Chilov and
               Andrew Krizhanovsky},
  title     = {Implementation of Customer Service Management System for Corporate
               Knowledge Utilization},
  booktitle = {Practical Aspects of Knowledge Management, 5th International Conference,
               {PAKM} 2004, Vienna, Austria, December 2-3, 2004, Proceedings},
  pages     = {475--486},
  year      = {2004},
  crossref  = {DBLP:conf/pakm/2004},
  url       = {https://doi.org/10.1007/978-3-540-30545-3\_45},
  doi       = {10.1007/978-3-540-30545-3\_45},
  timestamp = {Tue, 19 Nov 2019 15:07:35 +0100},
  biburl    = {https://dblp.org/rec/bib/conf/pakm/HinselmannSPCK04},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@proceedings{DBLP:conf/pakm/2004,
  editor    = {Dimitris Karagiannis and
               Ulrich Reimer},
  title     = {Practical Aspects of Knowledge Management, 5th International Conference,
               {PAKM} 2004, Vienna, Austria, December 2-3, 2004, Proceedings},
  series    = {Lecture Notes in Computer Science},
  volume    = {3336},
  publisher = {Springer},
  year      = {2004},
  url       = {https://doi.org/10.1007/b104042},
  doi       = {10.1007/b104042},
  isbn      = {3-540-24088-8},
  timestamp = {Tue, 14 May 2019 10:00:43 +0200},
  biburl    = {https://dblp.org/rec/bib/conf/pakm/2004},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
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