BibTeX record conf/srii/MeikBB14

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@inproceedings{DBLP:conf/srii/MeikBB14,
  author       = {Julia Meik and
                  Christian Brock and
                  Markus Blut},
  title        = {Complaining Customers as Innovation Contributors: Stimulating Service
                  Innovation through Multichannel Complaint Management},
  booktitle    = {2014 Annual {SRII} Global Conference, San Jose, CA, USA, April 23-25,
                  2014},
  pages        = {125--132},
  publisher    = {{IEEE} Computer Society},
  year         = {2014},
  url          = {https://doi.org/10.1109/SRII.2014.27},
  doi          = {10.1109/SRII.2014.27},
  timestamp    = {Fri, 24 Mar 2023 00:02:26 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/MeikBB14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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