BibTeX record conf/welcom/AbergSM01

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@inproceedings{DBLP:conf/welcom/AbergSM01,
  author    = {Johan Aberg and
               Nahid Shahmehri and
               Dennis Maciuszek},
  title     = {User Modelling for Live Help Systems},
  booktitle = {Electronic Commerce, Second International Workshop, {WELCOM} 2001
               Heidelberg, Germany, November 16-17, 2001, Proceedings},
  pages     = {164--179},
  year      = {2001},
  crossref  = {DBLP:conf/welcom/2001},
  url       = {https://doi.org/10.1007/3-540-45598-1\_16},
  doi       = {10.1007/3-540-45598-1\_16},
  timestamp = {Tue, 14 May 2019 10:00:51 +0200},
  biburl    = {https://dblp.org/rec/bib/conf/welcom/AbergSM01},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@proceedings{DBLP:conf/welcom/2001,
  editor    = {Ludger Fiege and
               Gero M{\"{u}}hl and
               Uwe G. Wilhelm},
  title     = {Electronic Commerce, Second International Workshop, {WELCOM} 2001
               Heidelberg, Germany, November 16-17, 2001, Proceedings},
  series    = {Lecture Notes in Computer Science},
  volume    = {2232},
  publisher = {Springer},
  year      = {2001},
  url       = {https://doi.org/10.1007/3-540-45598-1},
  doi       = {10.1007/3-540-45598-1},
  isbn      = {3-540-42878-X},
  timestamp = {Tue, 14 May 2019 10:00:51 +0200},
  biburl    = {https://dblp.org/rec/bib/conf/welcom/2001},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
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