BibTeX record journals/access/YuCZL19

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@article{DBLP:journals/access/YuCZL19,
  author       = {Miao Yu and
                  Chunguang Chang and
                  Yu Zhao and
                  Ying Liu},
  title        = {Announcing Delay Information to Improve Service in a Call Center With
                  Repeat Customers},
  journal      = {{IEEE} Access},
  volume       = {7},
  pages        = {66281--66291},
  year         = {2019},
  url          = {https://doi.org/10.1109/ACCESS.2019.2914484},
  doi          = {10.1109/ACCESS.2019.2914484},
  timestamp    = {Sat, 30 Sep 2023 10:00:21 +0200},
  biburl       = {https://dblp.org/rec/journals/access/YuCZL19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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