BibTeX record journals/computer/SpohrerMBG07

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@article{DBLP:journals/computer/SpohrerMBG07,
  author       = {James C. Spohrer and
                  Paul P. Maglio and
                  John H. Bailey and
                  Daniel Gruhl},
  title        = {Steps Toward a Science of Service Systems},
  journal      = {Computer},
  volume       = {40},
  number       = {1},
  pages        = {71--77},
  year         = {2007},
  url          = {https://doi.org/10.1109/MC.2007.33},
  doi          = {10.1109/MC.2007.33},
  timestamp    = {Wed, 12 Aug 2020 10:29:52 +0200},
  biburl       = {https://dblp.org/rec/journals/computer/SpohrerMBG07.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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