BibTeX record journals/hmd/Frank18

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@article{DBLP:journals/hmd/Frank18,
  author       = {Leonhard Frank},
  title        = {Kundenzentriertes vs. effizientes Prozessdesign in einer digitalen
                  Welt - Auswirkungen von Prozess-Design-Entscheidungen auf die (Digital)
                  Customer Experience},
  journal      = {{HMD} Prax. Wirtsch.},
  volume       = {55},
  number       = {1},
  pages        = {182--196},
  year         = {2018},
  url          = {https://doi.org/10.1365/s40702-017-0356-8},
  doi          = {10.1365/S40702-017-0356-8},
  timestamp    = {Thu, 25 Jun 2020 21:29:35 +0200},
  biburl       = {https://dblp.org/rec/journals/hmd/Frank18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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