BibTeX record journals/ior/ArmonyM04a

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@article{DBLP:journals/ior/ArmonyM04a,
  author       = {Mor Armony and
                  Constantinos Maglaras},
  title        = {Contact Centers with a Call-Back Option and Real-Time Delay Information},
  journal      = {Oper. Res.},
  volume       = {52},
  number       = {4},
  pages        = {527--545},
  year         = {2004},
  url          = {https://doi.org/10.1287/opre.1040.0123},
  doi          = {10.1287/OPRE.1040.0123},
  timestamp    = {Tue, 31 Mar 2020 18:16:11 +0200},
  biburl       = {https://dblp.org/rec/journals/ior/ArmonyM04a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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