BibTeX record journals/itp/Eschenfelder03

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@article{DBLP:journals/itp/Eschenfelder03,
  author       = {Kristin R. Eschenfelder},
  title        = {The customer is always right, but whose customer is more important?:
                  Conflict and Web site classification schemes},
  journal      = {Inf. Technol. People},
  volume       = {16},
  number       = {4},
  pages        = {419--439},
  year         = {2003},
  url          = {https://doi.org/10.1108/09593840310509644},
  doi          = {10.1108/09593840310509644},
  timestamp    = {Fri, 13 Mar 2020 14:38:53 +0100},
  biburl       = {https://dblp.org/rec/journals/itp/Eschenfelder03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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