BibTeX record journals/mansci/HoZ04

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@article{DBLP:journals/mansci/HoZ04,
  author    = {Teck{-}Hua Ho and
               Yu{-}Sheng Zheng},
  title     = {Setting Customer Expectation in Service Delivery: An Integrated Marketing-Operations
               Perspective},
  journal   = {Management Science},
  volume    = {50},
  number    = {4},
  pages     = {479--488},
  year      = {2004},
  url       = {https://doi.org/10.1287/mnsc.1040.0170},
  doi       = {10.1287/mnsc.1040.0170},
  timestamp = {Sat, 27 May 2017 14:24:26 +0200},
  biburl    = {https://dblp.org/rec/bib/journals/mansci/HoZ04},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
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