BibTeX record journals/misq/TanBC13

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@article{DBLP:journals/misq/TanBC13,
  author       = {Chee{-}Wee Tan and
                  Izak Benbasat and
                  Ronald T. Cenfetelli},
  title        = {IT-Mediated Customer Service Content and Delivery in Electronic Governments:
                  An Empirical Investigation of the Antecedents of Service Quality},
  journal      = {{MIS} Q.},
  volume       = {37},
  number       = {1},
  pages        = {77--109},
  year         = {2013},
  url          = {https://doi.org/10.25300/misq/2013/37.1.04},
  doi          = {10.25300/MISQ/2013/37.1.04},
  timestamp    = {Thu, 30 Nov 2023 11:04:09 +0100},
  biburl       = {https://dblp.org/rec/journals/misq/TanBC13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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