BibTeX record journals/ors/StolletzH04

download as .bib file

@article{DBLP:journals/ors/StolletzH04,
  author       = {Raik Stolletz and
                  Stefan Helber},
  title        = {Performance analysis of an inbound call center with skills-based routing},
  journal      = {{OR} Spectr.},
  volume       = {26},
  number       = {3},
  pages        = {331--352},
  year         = {2004},
  url          = {https://doi.org/10.1007/s00291-004-0161-y},
  doi          = {10.1007/S00291-004-0161-Y},
  timestamp    = {Fri, 06 Mar 2020 22:00:42 +0100},
  biburl       = {https://dblp.org/rec/journals/ors/StolletzH04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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