BibTeX record journals/tmis/GoesIYZ11

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@article{DBLP:journals/tmis/GoesIYZ11,
  author       = {Paulo B. G{\'{o}}es and
                  Noyan Ilk and
                  Wei T. Yue and
                  J. Leon Zhao},
  title        = {Live-chat agent assignments to heterogeneous e-customers under imperfect
                  classification},
  journal      = {{ACM} Trans. Manag. Inf. Syst.},
  volume       = {2},
  number       = {4},
  pages        = {24:1--24:15},
  year         = {2011},
  url          = {https://doi.org/10.1145/2070710.2070715},
  doi          = {10.1145/2070710.2070715},
  timestamp    = {Tue, 21 Mar 2023 21:15:52 +0100},
  biburl       = {https://dblp.org/rec/journals/tmis/GoesIYZ11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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