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"Designing a Smart Service for Customer Need Identification in B2B ..."
Lena Eckstein, Niklas Kühl, Gerhard Satzger (2020)
- Lena Eckstein, Niklas Kühl, Gerhard Satzger:
Designing a Smart Service for Customer Need Identification in B2B Ticketing Systems. Smart Service Management 2020: 167-178
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