"Exploring the Current Status of Call Centre Offshoring Research: A ..."

Jongkil Jeong, Sherah Kurnia, Nargiza Bekmamedova (2012)

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type: Conference or Workshop Paper

metadata version: 2024-05-16

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Jongkil Jeong, Sherah Kurnia, Nargiza Bekmamedova:
Exploring the Current Status of Call Centre Offshoring Research: A Research Agenda and Future Directions. ACIS 2012

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