"eService Customer Retention: The Roles of Negative Affectivity and ..."

Sophea Chea, Margaret Meiling Luo (2005)

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DOI: —

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type: Conference or Workshop Paper

metadata version: 2012-01-06

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Sophea Chea, Margaret Meiling Luo:
eService Customer Retention: The Roles of Negative Affectivity and Perceived Switching Costs. AMCIS 2005: 35

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