"Managing IT Outsourcing Relationships Using Service Level Agreements ..."

Jahyun Goo, Rajiv Kishore, H. Raghav Rao (2004)

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type: Conference or Workshop Paper

metadata version: 2021-07-16

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Jahyun Goo, Rajiv Kishore, H. Raghav Rao:
Managing IT Outsourcing Relationships Using Service Level Agreements (SLAs): A Multi-Dimensional Fit Approach. AMCIS 2004: 442

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