"Service Level Management - Challenges and their Relevance from the ..."

Philipp Unterharnscheidt, Axel Kieninger (2010)

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type: Conference or Workshop Paper

metadata version: 2012-01-02

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Philipp Unterharnscheidt, Axel Kieninger:
Service Level Management - Challenges and their Relevance from the Customers' Point of View. AMCIS 2010: 540

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