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"Please help!: patterns of personalization in an online tech support board."

Sarita Yardi, Erika Shehan Poole (2009)

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DOI: 10.1145/1556460.1556501

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-06

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  dblp key:
  - conf/candt/YardiP09
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  - https://dblp.org/rec/conf/candt/YardiP09
Sarita Yardi, Erika Shehan Poole:
Please help!: patterns of personalization in an online tech support board. C&T 2009: 285-294

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