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"Using Electronic Services Quality Metrics as an Enabler of Business-IT ..."

Mahmoud Amer, Jorge Marx Gómez (2010)

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DOI: 10.1007/978-3-642-16402-6_42

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-24

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  - conf/centeris/AmerG10
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Mahmoud Amer, Jorge Marx Gómez:
Using Electronic Services Quality Metrics as an Enabler of Business-IT Strategy Alignment. CENTERIS (1) 2010: 403-412

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