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"What makes Internet users visit cyber stores again? key design factors for ..."

Jungwon Lee, Jinwoo Kim, Jae Yun Moon (2000)

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DOI: 10.1145/332040.332448

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-06

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Jungwon Lee, Jinwoo Kim, Jae Yun Moon:
What makes Internet users visit cyber stores again? key design factors for customer loyalty. CHI 2000: 305-312

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