BibTeX record conf/chi/LiuDZZHGXZZW20

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  author    = {Mingming Liu and
               Qicheng Ding and
               Yu Zhang and
               Guoguang Zhao and
               Changjian Hu and
               Jiangtao Gong and
               Penghui Xu and
               Yu Zhang and
               Liuxin Zhang and
               Qianying Wang},
  editor    = {Regina Bernhaupt and
               Florian 'Floyd' Mueller and
               David Verweij and
               Josh Andres and
               Joanna McGrenere and
               Andy Cockburn and
               Ignacio Avellino and
               Alix Goguey and
               Pernille Bj{\o}n and
               Shengdong Zhao and
               Briane Paul Samson and
               Rafal Kocielnik},
  title     = {Cold Comfort Matters - How Channel-Wise Emotional Strategies Help
               in a Customer Service Chatbot},
  booktitle = {Extended Abstracts of the 2020 {CHI} Conference on Human Factors in
               Computing Systems, {CHI} 2020, Honolulu, HI, USA, April 25-30, 2020},
  pages     = {1--7},
  publisher = {{ACM}},
  year      = {2020},
  url       = {},
  doi       = {10.1145/3334480.3382905},
  timestamp = {Tue, 12 May 2020 15:39:28 +0200},
  biburl    = {},
  bibsource = {dblp computer science bibliography,}
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