"Scheduling Agents Using Forecast Call Arrivals at Hydro-Québec's ..."

Marie Pelleau et al. (2014)

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DOI: 10.1007/978-3-319-10428-7_61

access: closed

type: Conference or Workshop Paper

metadata version: 2021-10-14

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Marie Pelleau, Louis-Martin Rousseau, Pierre L'Ecuyer, Walid Zegal, Louis Delorme:
Scheduling Agents Using Forecast Call Arrivals at Hydro-Québec's Call Centers. CP 2014: 862-869

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