"Behind the help desk: evolution of a knowledge management system in a ..."

Christine Halverson, Thomas Erickson, Mark S. Ackerman (2004)

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DOI: 10.1145/1031607.1031657

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-06

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Christine Halverson, Thomas Erickson, Mark S. Ackerman:
Behind the help desk: evolution of a knowledge management system in a large organization. CSCW 2004: 304-313

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