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"Return On Contribution (ROC): A Metric for Enterprise Social Software."
Michael J. Muller et al. (2009)
- Michael J. Muller, Jill Freyne, Casey Dugan, David R. Millen, Jennifer Thom-Santelli:

Return On Contribution (ROC): A Metric for Enterprise Social Software. ECSCW 2009: 143-150

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