"The Framework of Web-Based Voice of the Customers Management for Business ..."

Chong Un Pyon et al. (2005)

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DOI: 10.1007/11545163_17

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-23

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Chong Un Pyon, Sung Min Bae, Ji Young Woo, Sang-Chan Park:
The Framework of Web-Based Voice of the Customers Management for Business Process Management in Service Industry. EC-Web 2005: 168-177

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