"Measure What Matters: A Dual Outcome Service Quality Model for Government ..."

Willem Pieterson, Cindy Weng (2020)

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DOI: 10.1007/978-3-030-57599-1_11

access: closed

type: Conference or Workshop Paper

metadata version: 2023-09-30

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Willem Pieterson, Cindy Weng:
Measure What Matters: A Dual Outcome Service Quality Model for Government Service Delivery. EGOV 2020: 138-150

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