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"The Impact of Service Failure Controllability and Relationship Strength on ..."
Frederike von Aswege, Jan Kemper, Malte Brettel (2018)
- Frederike von Aswege, Jan Kemper, Malte Brettel:
The Impact of Service Failure Controllability and Relationship Strength on Post-Complaint Consumer Behavior - An Empirical Analysis. HICSS 2018: 1-10
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