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"Effects of Web Retail Service Quality and Product Categories on Consumer ..."
Byounggu Choi et al. (2004)
- Byounggu Choi, Choongseok Lee, Heeseok Lee, Mani R. Subramani:
Effects of Web Retail Service Quality and Product Categories on Consumer Behavior: A Research Model and Empirical Exploration. HICSS 2004
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