"Analyzing Performance of a Global Help Desk Team Operation - Country ..."

Akhil Kumar, Siyuan Liu (2020)

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DOI: —

access: open

type: Conference or Workshop Paper

metadata version: 2022-05-04

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Akhil Kumar, Siyuan Liu:
Analyzing Performance of a Global Help Desk Team Operation - Country Handoffs, Efficiencies and Costs. HICSS 2020: 1-10

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