"The Service Recovery Paradox in a Call-Center Context: Compensation and ..."

Raquel Reis Soares, João F. Proença, P. K. Kannan (2014)

> Home

Details and statistics

DOI: 10.1109/HICSS.2014.168

access: closed

type: Conference or Workshop Paper

metadata version: 2024-10-06

- view
  authority control:
- export record
  dblp key:
  - conf/hicss/SoaresPK14
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/conf/hicss/SoaresPK14
Raquel Reis Soares, João F. Proença, P. K. Kannan:
The Service Recovery Paradox in a Call-Center Context: Compensation and Timeliness in Recovering Mobile Customers. HICSS 2014: 1306-1315

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.