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"Service Failure Recovery in the Sharing Economy: A Case Study of Airbnb."
Luis Sosa et al. (2021)
- Luis Sosa, Kaveh Abhari, Michael Pesavento, Farzan Koobchehr, Bo Sophia Xiao, Pocky Kohsuwan, Fernando Olivares:

Service Failure Recovery in the Sharing Economy: A Case Study of Airbnb. HICSS 2021: 1-10

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