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"Automated Quality Monitoring in the Call Center with ASR and Maximum Entropy."
Geoffrey Zweig et al. (2006)
- Geoffrey Zweig, Olivier Siohan, George Saon, Bhuvana Ramabhadran, Daniel Povey, Lidia Mangu, Brian Kingsbury:

Automated Quality Monitoring in the Call Center with ASR and Maximum Entropy. ICASSP (1) 2006: 589-592

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