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"A Proposal of the Emotion Hierarchy Diagram for Designing the Service ..."
Nanami Shimazaki, Yasuharu Nishi, Michiko Tsubaki (2015)
- Nanami Shimazaki, Yasuharu Nishi, Michiko Tsubaki:
A Proposal of the Emotion Hierarchy Diagram for Designing the Service Processes. ICServ 2015: 27-37
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