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"ICS-Assist: Intelligent Customer Inquiry Resolution Recommendation in ..."
Min Fu et al. (2020)
- Min Fu, Jiwei Guan, James Xi Zheng
, Jie Zhou, Jianchao Lu
, Tianyi Zhang, Shoujie Zhuo, Lijun Zhan, Jian Yang
:
ICS-Assist: Intelligent Customer Inquiry Resolution Recommendation in Online Customer Service for Large E-Commerce Businesses. ICSOC 2020: 370-385
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