"CBR Model for the Intelligent Management of Customer Support Centers."

Stella Heras Barberá et al. (2006)

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DOI: 10.1007/11875581_80

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-26

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Stella Heras Barberá, Juan Ángel García-Pardo, Rafael Ramos-Garijo, Alberto Palomares, Vicente Julián, Miguel Rebollo, Vicente J. Botti:
CBR Model for the Intelligent Management of Customer Support Centers. IDEAL 2006: 663-670

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