"A system dynamics model for managing service desk capacity."

Germano Fenner et al. (2015)

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DOI: 10.1109/INM.2015.7140506

access: closed

type: Conference or Workshop Paper

metadata version: 2021-06-15

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Germano Fenner, Alberto Sampaio Lima, José Neuman de Souza, Antão Moura, Rossana M. de Castro Andrade:
A system dynamics model for managing service desk capacity. IM 2015: 1424-1427

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