"A business-driven IT services improvement model."

Alberto Sampaio Lima et al. (2011)

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DOI: 10.1109/INM.2011.5990519

access: closed

type: Conference or Workshop Paper

metadata version: 2021-06-15

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Alberto Sampaio Lima, José Neuman de Souza, Arthur de Castro Callado, J. Augusto Oliveira, Jacques Philippe Sauvé, Antão Moura:
A business-driven IT services improvement model. Integrated Network Management 2011: 1095-1102

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