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"COTA: Improving the Speed and Accuracy of Customer Support through Ranking ..."

Piero Molino, Huaixiu Zheng, Yi-Chia Wang (2018)

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DOI: 10.1145/3219819.3219851

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-21

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Piero Molino, Huaixiu Zheng, Yi-Chia Wang:
COTA: Improving the Speed and Accuracy of Customer Support through Ranking and Deep Networks. KDD 2018: 586-595

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