"Peer Certification: Techniques and Tools for Reducing System Admin Support ..."

Stacy Purcell et al. (2003)

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DOI: —

access: open

type: Conference or Workshop Paper

metadata version: 2021-02-02

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  - electronic edition @ usenix.org (open access)
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  dblp key:
  - conf/lisa/PurcellHAOBS03
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  persistent URL:
  - https://dblp.org/rec/conf/lisa/PurcellHAOBS03
Stacy Purcell, Sally Hambridge, David Armstrong, Tod Oace, Matt Baker, Jeff Sedayao:
Peer Certification: Techniques and Tools for Reducing System Admin Support Burdens While Improving Customer Service. LISA 2003: 105-114

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