"Boundary Conditions for the Impact of Humanized Chatbots on Service ..."

Juan David Figueroa Cabrera et al. (2025)

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type: Conference or Workshop Paper

metadata version: 2025-07-25

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Juan David Figueroa Cabrera, Jun Zhang, Jingzhi Zhang, Chuang Wang:
Boundary Conditions for the Impact of Humanized Chatbots on Service Outcomes: Evidence from Two Experimental Studies. PACIS 2025

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