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"Customer Relationship Management in IT Service Delivery: A ..."

Carrington M. Mukwasi, Lisa F. Seymour (2016)

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DOI: 10.1145/2987491.2987497

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-06

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Carrington M. Mukwasi, Lisa F. Seymour:
Customer Relationship Management in IT Service Delivery: A Practitioner-based Inquiry in a Higher Education Institution. SAICSIT 2016: 27:1-27:7

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