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"Modeling Structure of Customer Satisfaction with Service Recovery."

Name: dblp XML data dump
Creator: Schloss Dagstuhl - Leibniz Center for Informatics
Published: 1993
License: https://creativecommons.org/publicdomain/zero/1.0/
Keywords: dblp, XML, computer science, scholarly publications, metadata

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Hua Yuan, Yu Qian, Feng Zhuo (2010)

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DOI: 10.1109/ICSS.2010.60

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-23

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Hua Yuan, Yu Qian, Feng Zhuo:
Modeling Structure of Customer Satisfaction with Service Recovery. ICSS 2010: 288-292

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last updated on 2023-03-23 23:58 CET by the dblp team

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