"Virtual onsite support: using internet chat and remote control to improve ..."

Sean Stockburger, Teresa Fernandez (2002)

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DOI: 10.1145/588646.588676

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-06

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Sean Stockburger, Teresa Fernandez:
Virtual onsite support: using internet chat and remote control to improve customer service. SIGUCCS 2002: 143-147

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