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"A proposal of a procedure for evaluating individual's expectations and ..."

Vanessa B. S. Silva, Fernando Schramm, Danielle Costa Morais (2014)

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DOI: 10.1109/SMC.2014.6974478

access: closed

type: Conference or Workshop Paper

metadata version: 2017-06-15

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Vanessa B. S. Silva, Fernando Schramm, Danielle Costa Morais:
A proposal of a procedure for evaluating individual's expectations and perceptions based on SERVQUAL. SMC 2014: 3537-3541

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