"Complaining Customers as Innovation Contributors: Stimulating Service ..."

Julia Meik, Christian Brock, Markus Blut (2014)

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DOI: 10.1109/SRII.2014.27

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-24

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Julia Meik, Christian Brock, Markus Blut:
Complaining Customers as Innovation Contributors: Stimulating Service Innovation through Multichannel Complaint Management. SRII Global Conference 2014: 125-132

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