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"Social CRM from the Customer Perspective: A Preliminary Analysis of ..."
Julio A. N. Viana et al. (2018)
- Julio A. N. Viana, Richard Stüber, Olaf Reinhold, Rainer Alt:
Social CRM from the Customer Perspective: A Preliminary Analysis of Differences between Brazilian and German Users. WI 2018: 740-745
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