"Understanding Consumers' Negative Word-of-Mouth Intention in the Aftermath ..."

Ruibin Tan et al. (2024)

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DOI: 10.1007/978-3-031-60264-1_17

access: closed

type: Conference or Workshop Paper

metadata version: 2024-06-24

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Ruibin Tan, Yixiao Li, Shuiqing Yang, Surong Yan, Kang Lin:
Understanding Consumers' Negative Word-of-Mouth Intention in the Aftermath of AI-Based Service Failure Through Attribution Theory. WHICEB (1) 2024: 191-202

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