"Using simulation to predict market behavior for outbound call centers."

Paulo José de Freitas Filho et al. (2007)

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DOI: 10.1109/WSC.2007.4419861

access: closed

type: Conference or Workshop Paper

metadata version: 2021-06-10

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Paulo José de Freitas Filho, Geovani Ferreira da Cruz, Rui Seara, Guilherme Steinmann:
Using simulation to predict market behavior for outbound call centers. WSC 2007: 2247-2251

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