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"Process Behavior Analysis: Mechanism to Enable Superior Customer Experience."
Karthik Visweswariah et al. (2010)
- Karthik Visweswariah, Om Deshmukh, Ashish Verma, Sai Zeng, Chitra Dorai, Maureen Rzasa, Gary Wright:
Process Behavior Analysis: Mechanism to Enable Superior Customer Experience. IEEE SCC 2010: 394-401
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