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"Quantifying the Complexity of IT Service Management Processes."

Yixin Diao, Alexander Keller (2006)

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DOI: 10.1007/11907466_6

access: open

type: Conference or Workshop Paper

metadata version: 2019-08-20

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  dblp key:
  - conf/dsom/DiaoK06
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  - https://dblp.org/rec/conf/dsom/DiaoK06
Yixin Diao, Alexander Keller:
Quantifying the Complexity of IT Service Management Processes. DSOM 2006: 61-73

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